Terms & Conditions

This site is owned by Tiverton Bead and Wool Shop with address at 5 William Street, Tiverton, Devon, EX16 6BJ, England, VAT Reg 800691943 , tel: 07525 233 996 Any purchase of goods from the site www.beadandwoolshop.co.uk requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".

Making a Purchase

Making a purchase could not be easier. Just browse our online store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

For your added security we use PayPal to process credit card transactions for the web site. No credit card details are ever entered via this site. If you are shopping from outside of the United Kingdom, then place your order and your credit card company will convert the transaction to your own currency. We accept Visa and MasterCard and Maestro cards via phone.

If any item on your order is out of stock we will contact you for further instructions. Once confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price or product out of stock, we will always contact you first to ensure that the price or replacemet product is acceptable.

Pricing

All our prices are in British Pounds (GPB) and include 20% VAT. Books are exempt from VAT, our VAT registration number is 800691943

Shipping & Handling

Tiverton Bead and Wool Shop postage is charged according to value of your order and we offer free delivery on orders over a certain value.

Standard shipping in the UK is by Royal Mail Recorded Delivery or parcel for larger orders. For an additional charge UK items can be sent Special Delivery with 24 hour delivery.

For International delivery prices check delivery & discounts.

Order Value in £	Royal Mail	SPECIAL DELIVERY
5.00 – 24.99	£3.95	£9.50
25.00 +	FREE	£9.50

Delivery Schedule

We aim to dispatch your order to you within 1-3 business days where possible, providing everything is in stock. Where items are out of stock you will be contacted about the back order. We aim to dispatch backorders within 14 days.

Back Orders

If your items is not in stock we will back order for you, we will always email or telephone you with the option to cancel your order if you would rather not wait.

Credit Card Security

We do not hold any credit card details on our website, all details are handled by external sites that provide the highest level of security as required by the credit card issuers. All payments are via PayPal and your payment details will be dealt with via PayPal standard payments which are secure and meets all PCI DSS requirements. No payment details are kept stored by Tiverton Bead and Wool Shop, only those needed for accounting purposes.

Guarantee

We guarantee your satisfaction; all products come with a full 7 days money back guarantee. Your statutory rights are not affected.

Privacy Policy

Personal information

We may collect personal information from Users in a variety of ways, including, but not limited to, when Users register on the site, place an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Tiverton Bead and Wool shop collects and uses Users personal information for the following purposes:

To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Changes to this privacy policy

Tiverton Bead and Wool shop has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site,send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Tiverton Bead And Wool Shop does not disclose buyer’s information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store details if your select the remember me option.

Returns Policy

You have the right to cancel an order within seven days of receipt of goods, should you wish to cancel your order within 7 days please contact us first by telephone or email

quoting the original invoice number and providing we receive the goods back in good, original and resalable condition we will refund your money. Your statutory rights are not affected.

Display of Colours
The colours shown on the computer screen may not accurately represent the colours of the products, due to the digital photographs and variations in computer display screens. We have made every effort to get the colours displayed accurately, but we can give no guarantee regarding the colour displayed by your computer.

Special Rules

Clearance Bargains & Non-Current Catalogue Requests ('NCCR') Products.

Goods sold as 'Special Offers' or Sale Stock may be downgraded goods that we are able to offer at a discount on the normal catalogue price. Stocks of goods offered as Special Offers are limited and such goods are sold subject to the following special rules. These special rules apply in addition to, and in the event of any conflict override, all of Tiverton bead and Wool Shops’ other terms and conditions.

Special Offers are graded according to the condition of the goods, which is described at the point of sale. The length of the guarantee (if any), with the benefit of which the goods are sold, is specified in the description of the relevant grade.

We make every effort to ensure that Special Offers are sold on a 'first come, first served basis'. However, the customer accepts that the goods may for some reason become unavailable at any time prior to delivery, in which case Tiverton Bead and Wool Shop reserves the right to rescind the contract. In the event of the cancellation of the sale in these circumstances, Tiverton Bead and Wool Shop’s liability is limited to the return of the purchase price paid by the customer.

(a) Products are non-returnable unless we have made an error or the goods are faulty;

(b) quoted prices are not subject to value, cash or volume discounts.