DELIVERY CHARGES & Returns

UK - NO MINIMUM ORDER and FREE delivery for orders over £45.00 .

Standard shipping in the UK is by Royal Mail. For an additional charge UK items can be sent Royal Mail Next Day Delivery by 1 p.m.  

 INTERNATIONAL ORDERS

Customers are responsible for customs, duties, and taxes of destination country.

Europe (EU) - minimum order value to £149.00 to all EU destinations. 

Worldwide - no minimum order

We aim to dispatch your order within 1-3 business days, providing everything is in stock.

Where items are out of stock you will be contacted about the back order. We aim to dispatch backorders within 14 days.

Back Orders

If your items is not in stock we will back order for you, we will always email or telephone you with the option to cancel your order if you would rather not wait.

How do I return an item?

If for whatever reason, you are not happy with your purchase, please return it to us within 14 days of receipt in a new and unused condition, with a note stating your name and order number. The refund will be made via original payment method.

We do not accept returns of any books and patterns you purchased in digital or printed format, knitting needles and crochet hooks. For hygiene reasons we do not accept returns for earrings and facemasks.

Our returns address is:

Timeless

5 William Street, Tiverton, Devon EX16 6BJ

We highly recommend that you use a recorded delivery service as we cannot be held responsible for damage or loss of goods in transit.

International Returns

Same rules as for UK orders - return your items in unused, resalable condition within 14days from receipt to the address above. You will be responsible for the cost of return postage. Please note that our prices are in GBP and the refund will be processed in GBP. We cannot be held responsible for any exchange rate and your  bank  fees. 

If would like an exchange, you will need to place a new order.