There is no minimum order.

DELIVERY

UK

Tiverton Bead and Wool Shop postage is charged according to value of your order and we offer free delivery in Mainland UK on orders over a £45.00 as well as Click & Collect at Tiverton Bead and Wool Shop. Please choose your required method at the checkout.

Standard shipping in the UK is by Royal Mail 1st Class, 2nd Class for the FREE deliveries or parcel for larger orders. For an additional charge UK items can be sent Special Delivery with 24 hour delivery. AT THE MOMENT WE HAVE SUSPENDED SPECIAL DELIVERY OPTION.

Order Value in £	Royal Mail	SPECIAL DELIVERY
£0.01– £44.99	£3.95	£9.50
£45.00 +	FREE	£9.50

INTERNATIONAL ORDERS

Customers are responsible for customs, duties, and taxes of destination country.

Europe

sadly, from 1st July 2021

we have to increase minimum order value to £149.00 to all EU destinations.

Order Value in £	Royal Mail	SPECIAL DELIVERY
£0.01 – £49.99	N/A	n/a
£50.00 -£149.90	N/A	n/a
£149.00 +	FREE	n/a

Outside Europe

Order Value in £	Royal Mail	SPECIAL DELIVERY
£0.01 – £49.99	£19.90	n/a
£50.00 - £149.99	£29.90	n/a
£150.00 +	FREE	n/a

We aim to dispatch your order within 1-3 business days, providing everything is in stock.

Where items are out of stock you will be contacted about the back order. We aim to dispatch backorders within 14 days.

Back Orders

If your items is not in stock we will back order for you, we will always email or telephone you with the option to cancel your order if you would rather not wait.

How do I return an item?

If for whatever reason, you are not happy with your purchase, please return it to us within 14 days of receipt in a new and unused condition, with a note stating your name and order number.

We do not accept returns of any books and patterns you purchased in digital or printed format. For hygiene reasons we do not accept returns for earrings and facemasks.

Our returns address is

Tiverton Bead and Wool Hop

5 William Street, Tiverton, Devon EX16 6BJ

We highly recommend that you use a recorded delivery service as we cannot be held responsible for damage or loss of goods in transit.

International Returns: On all international deliveries, any returned items will be refunded. You will be notified as soon as the refund has been processed. Please note that our prices are in GBP and the refund will be processed in GBP. We cannot be held responsible for any exchange rate and your bank fees.

If would like an exchange, you will need to place a new order.